Effective Date: June 12, 2026 · Version: 2026-06-12
Netizen Robotics provides robotics products, this website, customer accounts, and related online services. This policy explains how we handle personal data under Malaysia's Personal Data Protection Act 2010.
We collect personal data that is reasonably needed to provide and support our services. This may include account, contact, order, payment, delivery, support, website, security, robot, and service usage data.
We use personal data to provide our services, manage accounts, process purchases, support customers, operate and secure our systems, improve reliability, prevent misuse, and comply with legal, accounting, tax, safety, and audit obligations. We do not sell personal data.
We share data only where needed to provide the service, comply with law, protect rights and safety, or complete a business transfer. Some service providers may process data outside Malaysia. Where this happens, we use reasonable contractual and security safeguards.
We use practical safeguards to protect data from loss, misuse, unauthorised access, disclosure, alteration, and destruction. We also take reasonable steps to keep data accurate and up to date.
We keep data only while it is needed for the purposes in this policy, legal records, security, audit, dispute handling, or account recovery. Data no longer needed is deleted, anonymised, or securely archived.
You may contact us to request access to your personal data, ask us to correct inaccurate or incomplete data, or withdraw consent where processing depends on consent. Some requests may affect account or service functionality, and we may retain data where required by law or legitimate operational needs.
We may update this policy when our services or legal obligations change. For privacy questions or requests, contact Netizen Robotics at support@netizenrobotics.com.