Terms of Service

1. Acceptance of Terms

By accessing or using the Netizen Robotics website, platform, services, or products, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.

2. Description of Service

Netizen Robotics provides robotics platforms, software, hardware, web interfaces, and related services for robotics applications. Our services may include but are not limited to robotics control interfaces, data management, cloud services, and e-commerce functionality for robotics products and services.

3. User Accounts and Responsibilities

Account Creation

To access certain features, you may need to create an account. You must provide accurate, current, and complete information and keep your account information updated.

User Responsibilities

• Maintain the confidentiality of your account credentials
• Use our services in compliance with all applicable laws and regulations
• Not use our services for any unlawful, harmful, or malicious purposes
• Respect the rights and safety of other users and third parties
• Follow safety protocols when using robotics hardware and software

Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms. You may terminate your account at any time by contacting us. Upon termination, your right to use our services will cease immediately.

4. Acceptable Use Policy

You agree not to:

• Use our services to violate any laws or regulations
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Upload or transmit malicious code, viruses, or other harmful content
• Harass, abuse, or harm other users
• Use our robotics services in ways that could cause physical harm or property damage
• Reverse engineer, decompile, or attempt to extract source code from our proprietary software

5. E-Commerce and Purchases

Product Sales

We may offer robotics products, software licenses, services, and related items for purchase through our platform. All sales are subject to availability and our acceptance of your order.

Pricing and Payment

Prices are displayed in Malaysia Ringgit (MYR) or United States Dollar (USD) and are subject to change. Payment is due at the time of purchase unless otherwise specified. We accept various payment methods as indicated during checkout.

Refunds and Returns

Refund and return policies vary by product type. Software licenses are generally non-refundable. Hardware products may be returned within 30 days of delivery unopened, subject to restocking fees. Contact our support team for specific refund requests.

User Obligations for Purchases

• Provide accurate billing and shipping information
• Pay all applicable taxes and fees
• Use purchased products in accordance with their intended purpose
• Comply with all safety guidelines for robotics hardware

6. Intellectual Property Rights

All content, software, designs, text, graphics, logos, and other materials on our platform are owned by Netizen Robotics or our licensors and are protected by copyright, trademark, and other intellectual property laws.

User Content

By submitting content to our platform, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display such content in connection with our services.

Third-Party Content

Our services may include content from third parties. We do not endorse or assume responsibility for third-party content.

7. Disclaimers and Limitation of Liability

Service Disclaimers

Our services are provided “as is” without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

Robotics Safety Disclaimer

Robotics systems involve physical components that can potentially cause injury or property damage if misused. Users are responsible for following all safety guidelines and using proper precautions when operating robotics hardware.

Limitation of Liability

To the maximum extent permitted by law, Netizen Robotics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through our platform. Continued use of our services after changes constitute acceptance of the modified Terms.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Contact Information

If you have questions about these Terms of Service, please contact us at:

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, such provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.